Job Description

Job Description

Job Description:

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.

Primary Skills: - Observability - Prometheus, Open Telemetry , Grafana , Application Performance Monitoring (APM) tools.

Secondary : Java / Python Knowledge.

Detailed tasks include, but are not limited to the following:

• Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
• Develop and maintain customer-success strategies and best practices, as well as customer support content, with help from the creative team.
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
• Maintain existing customer-success metrics and data as directed

Responsibilities include, but are not limited to the following:

• Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
• Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
• Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement.
• Work with our fleet leadership team to boost customer referrals and develop case studies.

Responsibilities:

• Basic understanding of Observability.
• Basic experience of working under Linux.
• Helps in technical troubleshooting, help customers in instrumentation of the applications to send Teler observability tools.
• Review and recommend architecture diagrams, propose changes to enable seamless integration of Dat tools.
• Maintain technical documentation in our teams internal and user facing docs.

Required skills and qualifications include, but are not limited to the following:

• Three to five years of experience in customer success
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to the following:

• Bachelors degree or equivalent in Computer Science or Communications
• Knowledge of Jira.
• Prior Knowledge of Observability/APM products such as Grafana Labs/AppDynamics/Opentelemetry.
• Experience in event planning.

Required Skills:

• Knowledge of Python or Java.
• Customer Success.
• APM Products
• Python or Java

Nice to have (not must haves):

• Cloud experience - AWS/Azure (deploying and maintain apps)
• Kubernetes experience

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

We look forward to working with you and creating a long-standing partnership together. For more information about our services and current career opportunities please visit us at:

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At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.

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