Job Description
GENERAL SKILLS:
Ability to learn and apply approved operating policies and procedures to the work environment and to exhibit the values and behaviors set forth in the HCLS Strategic Plan.
Ability to establish and maintain professional working relationship and effectively communicate
with all members of the public, library personnel, volunteers, and library administration.
Ability to use library equipment: Glow Forge Laser Cutter, 3-D printer, Canon Large Format Printer, the ILS system, photocopier, fax, telephone, computer databases, Envisionware, and microfilm, plus their respective accounts in MS Teams, Outlook, and Bamboo to check their messages in a timely fashion.
Ability to perform routine financial procedures including collecting payments and making change for library customers.
Ability to learn and apply skills to research and answer informational questions in person, via the telephone, or via email.
Ability to train library users to successfully access public computers, library OPAC, Internet, and other reference and information resources.
DUTIES AND RESPONSIBILITIES: Staff public service desk, make and answer telephone calls, and assist with in-house requests for information from customers of all ages.
Assist customers in selection of materials and the location of various information resources.
Perform tasks
related to library card registration, automated circulation, interlibrary loan, holds, reference services, and other public services and routines.
Assist customers using the OPAC and other bibliographic tools required for access to the collections, resources and information services of the Branch Library and the System.
Assist customers in use of the public computers/software, resources/equipment housed in the Library.
Maintain collections through collection development, weeding, shifting, shelf reading, and shelving as directed.
Helps customers with use of photocopiers, microfilm readers/printers, online catalog, public computers, internet searching, online form submittal, and software programs (MS Office, databases etc).
Performs routine financial procedures including making change, collecting payments for fines and lost books, and providing refunds.
Assist with the preparation of various programs, displays, and exhibits.
Assists handicapped, hearing and print-impaired customers with library services, including recommending patrons for Services to the Blind and Print-Handicapped.
Handles customer complaints and seeks to resolve problems; ensures customers comply with Library Code of Conduct, and reports issues up chain of command as appropriate.
Maintains neat and orderly public, work, and support areas.
Sorts through donated material and packs for transport.
Performs any other duties as assigned.
Physical Requirements:
The qualified applicant must possess the following physical skills: Ability to sit for extended periods.
Ability to frequently stand and walk, bend.
Ability to lift and move objects weighing up to 30 lbs.
Must be able to bend, stoop and shelve books on all levels of shelving.
Ability to use computers, telephones, calculators, copiers, printers, and FAX machines.
Ability to drive with valid driver's license; possesses personal transportation.
Minimum Requirements: High School Diploma or equivalent.
Excellent personal communication skills.
Computer/Internet skills.
Ability to place items in correct alphabetical order and numerical sequence.
A valid driver's license and up-to-date automobile insurance. Hancock County Library System
Job Tags
Shift work,